Order & Policy

退換貨細則 Exchanges and Returns

我們細心地包裹每一件商品，並在出貨前進行仔細確認。因此我們不建議進行無瑕疵或無損壞的退貨。

RHYME SELECT 的大部份商品為手工製作，有些不完美之處實屬正常；古董商品每個皆狀況不一，請以官網敘述及照片為主，若需更多細節歡迎來信詢問。訂製品售出後一律不做退換貨，請考量後再下單。商品若在運送途中毀損，或有未檢查到之瑕疵，請於收到商品當日提供商品瑕疵照片作為依據，我們將更換同品項與您。

若必要聲請退換貨，請於收到商品七天內寫信與我們聯繫，並保持商品全新未使用、可販售之狀態，將所有包材一起完整寄回。商品及包裝不齊全或是因包裝不妥導致寄回有破損或損壞，恕不退換或退款。因瑕疵退換貨，運費將由 RHYME SELECT 負責；若為個人因素聲請換貨，請自行負擔寄回運費。

We pack every single parcel with care and love, and we make very sure that the products leave us intact. Therefore, we suggest not to return or refund products without damage.

Products from RHYME SELECT are mostly handmade, therefore some mark of imperfections might occur as normal state. If the damage occurs during transportation, please contact us as soon as you receive the parcel, and send us a photo with proof. Customised pieces are not allowed to return or refund.

During 7 days after receiving your order, you may write to us to request the refund of items, which you must return to us in unused condition accompanied by the original packaging. Shipping fee is non-refundable. Returns will only be accepted if labels and original packaging are fully intact and in a re-sellable condition. Online Store cannot accept returns where labels have been removed or products opened.

Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. All exchanges are subject to availability. Faulty items will be replaced by the same type of product.

付款方式 Payment and Prices

台灣地區線上刷卡：我們與第三方支付系統 PayNow 合作，PayNow 線上刷卡機制是經由國際認證標準 SSL 安全加密機制，確保提供資料絕不外洩。客戶交易時所輸入的信用卡號與有效日期，係透過封閉專線與金融機構間傳輸，而非經由開放的網際網路傳輸，PayNow 平台服務並無法取得或留存。

海外線上刷卡：帳單地址位於台灣之外的消費者，透過 Shopify 內建支付系統 Shop 完成付款流程。

We accept payments by Visa, MasterCard, American Express and Paypal. Orders to countries outside Taiwan may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. RHYME SELECT does not keep its customers’ payment card details.